Question 1

What is your minimum order?

Accepted Answer

We welcome both large institutional volumes and smaller buyers — orders start from as little as one ounce, so first-time buyers can begin with a small trial parcel before scaling up. Contact us for a tailored quote.

Question 2

How do assay and KYC work?

Accepted Answer

Every consignment is independently fire-assayed and XRF-tested, with certificates issued before settlement. We complete full KYC on both parties and provide certificates of origin and export documentation for compliant cross-border trade.

Question 3

Do you offer escrow and secure payment?

Accepted Answer

Yes. We support milestone-based escrow structures that release funds against verified assay and delivery, protecting both buyer and seller throughout the transaction.

Question 4

How is delivery handled?

Accepted Answer

We arrange fully insured, vault-to-vault logistics through trusted security freight partners, shipping to over 30 countries with complete tracking and chain-of-custody records.

Question 5

What is the typical refining turnaround?

Accepted Answer

Standard refining and certification is completed within a few business days of assay, depending on volume and product. We confirm exact timelines at the time of order.

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